by Ian | Apr 4, 2017 | Business, Business management, Change management, Communications, Customer service
In a recent article I read by PWC, they refer to the current generation as digital natives – i.e. people bought up with computers. As a father of two, who are rapidly becoming more dexterous on the keyboard than myself, this got me thinking. Today they are...
by Ian | Jun 23, 2016 | Business, Communications
In this day and age of social media, email and other online means of communication, I worry about the diminishing role of face to face communications in the business environment. Maybe it is a personal opinion, but if I am about to commit funds to a product or service...
by Ian | Jun 23, 2016 | Business, Communications
Motivation, involvement, empowerment, accountability – all essential ingredients in an engaged workforce, and yet a great number of managers cannot effectively engage with staff to get the best out of them. Visiting clients, and managing factories before that across...
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