by Ian | Apr 13, 2017 | Uncategorized
Are you really empowering your team to fulfil their potential? Every organisation would love to be agile and responsive to customer needs, and embrace and develop a culture of involvement and continuous improvement. Achieving this position can yield real sustainable...
by Ian | Apr 4, 2017 | Business, Business management, Change management, Communications, Customer service
In a recent article I read by PWC, they refer to the current generation as digital natives – i.e. people bought up with computers. As a father of two, who are rapidly becoming more dexterous on the keyboard than myself, this got me thinking. Today they are...
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