by Ian | Sep 26, 2023 | Business, Business management, Change management, Communications, Consultancy
Using the 20/60/20 rule to engage and empower staff The heart of every organisation beats to the rhythm set by that organisation. The people we employ are at the core of everything done, and yet remain the enigmatic conundrum to many leaders and managers. I didn’t...
by Ian | Apr 4, 2017 | Business, Business management, Change management, Communications, Customer service
In a recent article I read by PWC, they refer to the current generation as digital natives – i.e. people bought up with computers. As a father of two, who are rapidly becoming more dexterous on the keyboard than myself, this got me thinking. Today they are...
by Ian | Jun 23, 2016 | Business, Communications
In this day and age of social media, email and other online means of communication, I worry about the diminishing role of face to face communications in the business environment. Maybe it is a personal opinion, but if I am about to commit funds to a product or service...
by Ian | Jun 23, 2016 | Business, Communications
Motivation, involvement, empowerment, accountability – all essential ingredients in an engaged workforce, and yet a great number of managers cannot effectively engage with staff to get the best out of them. Visiting clients, and managing factories before that...
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